Return Policy

We want you to be fully satisfied with your ACE ULTRA PREMIUM purchase.

Eligibility

Unopened, unused, and factory-sealed products may be returned within 14 days of delivery for a refund or exchange, where permitted by local cannabis regulations.

Non-Returnable Items

For hygiene, safety and regulatory reasons, opened or used cannabis vape devices cannot be returned.

How To Start A Return

Contact our support team via the Contact page with your order number to begin the return process.